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WE ONLY OFFER STORE CREDIT FOR RETURNS AND EXCHANGES. WE DO NOT ISSUE REFUNDS OR EXCHANGES TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 15 days of receiving your order to be eligible for a refund. International orders are allowed 30 days.
  • Returns must be scent free, unworn, unwashed, with all tags attached. There must be no damages to your order (including, but not limited to: stains, rips, cuts, tears, tampered seams, etc.)  Please include your package slip with the return. 
  • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase). International orders have 30 days from receiving your order to return merchandise. The 15 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?
14 Cordova Street
Clayton NC, 27527
HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Giftcard within 3 business days of the delivery of your Return.
Do we offer return labels?

We do not offer return labels but hope to as we grow in the future! You will be responsible for this.

Can I make a return past the 15 day period for store credit?

Unfortunately, we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay the shipping charge to have the items sent back.


NON-RETURNABLE ITEMS: The following items are non-returnable. 
  • All accessories
  • All jewelry
  • All sale items
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a refund via e-gift card. You may then place an order for the desired size. We DO NOT offer exchanges ON SALE ITEMS! If you have any questions shoot us an email at thejuliamarket@gmail.com and we will be happy to help!
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